Privacy Policy

The privacy of our clients and staff is one of the main pillars of Minor Hotel Group Policy. This privacy policy applies throughout the entire Minor Hotel Group.

Clients/Job Applicants should read this policy before sending personal data. Personal data refers to all information collected and recorded which identifies someone personally (e.g. name, address, contacts, etc).
Clients should certify that any children under the age of 18 do not send us any personal data without their authorization.

Within the scope of this policy, Minor Hotel Group pledges to:

• Explain the purpose and processing of any personal data requested;
• Use personal data only for the purposes mentioned in this policy;
• Only request the personal data necessary, taking measures to maintain such data up to date;
• Maintain personal data for the time required for processing in accordance with local legislation;
• Make available to clients/job applicants the means to access, amend, correct or delete their personal data;
• Maintain the personal data which is supplied to us confidential and secure, except if we are otherwise required to release such data as a consequence of a legal order.

Scope

The Minor Hotel Group Privacy Policy applies to the following cases:

1. All Minor Hotel Group Site(s)
2. Processing of data provided at any of our hotels, restaurants or other points of sale.

1. Collection and Processing of Personal Data

As a client of Minor Hotel Group, your personal data and/or the personal data of members of your family may be requested for different purposes, more specifically:

1. Contacts: name, nationality, telephone number, e-mail, address, etc.
2. Date of birth
3. Credit card details
4. Fidelity programme card number
5. Dates of arrival at and departure from our hotels /restaurants or other points of sale
6. Information on children: name, date of birth, age, e-mail
7. Interests and preferences: e.g. location of room required, smoking/ non-smoking room, type of room and bed requested required, preferred newspaper, etc
8. Possible client comments during or after a stay at a Minor Hotel Group hotel.

As a job applicant or intern at Minor Hotel Group, the following personal data may be requested:

1. Contacts: name, nationality, telephone number, e-mail, address, etc.
2. Date of birth
3. Interests and reasons for your application
4. Education and training and professional experience
5. Curriculum Vitae

We do not request sensitive information such as: religious or philosophical beliefs, political opinions, information on health, racial origin or ethnicity, sexual orientation or union membership.

Personal data may be requested in different circumstances, including (but not limited to) the following:

1. Participation in marketing programmes (subscription to newsletters to receive offers/promotions, register in loyalty programme; contributions to surveys and/or comments of clients, competitions, social media and SMS marketing campaigns)
2. Hotel activities (e.g. room or table reservations, check-in and check-out; complaints or requests)
3. Supply of information from  tour operators, travel agencies or on-line reservation systems
4. Internet activities (connection to Minor Hotel Group site; completing of forms to request online data – for example, online reservations, questionnaires, etc)
5. Job or internship applications.

2. Objectives of Requesting Personal Data

Personal data is requested with the following objectives:

1. Management of reservation and stay of clients
2. Improvement of the services we provide in our hotels, restaurants and other points of sale so as to understand client needs and exceed their expectations
3. Personalization of our services
4. Sending of newsletters, promotions and marketing materials. Clients may cancel their subscription to our Newsletter service by e-mail, clicking on the link in the newsletters we send by e-mail.
5. Recruitment of staff for Minor Hotel Group.

3. Sharing of Personal Data

Minor Hotel Group may share the personal data of clients / applicants with:

1. Minor Hotel Group employees: more specifically to provide the services requested and/or to manage databases for clients / applicants (formally authorized by the relevant Data Protection Regulating Entity),
2. Local authorities – should it be required by local legislation or as part of internal Minor Hotel Group investigations, in accordance with legal requirements.

MINOR HOTEL GROUP also reserves the right to transmit any personal data in the event of sale or transmission of part or all of the company or respective assets.

In any case of transmission of personal data to third parties, we will strictly comply with legal obligations under the applicable laws and we will strive to ensure that said third parties use personal data in a manner suitable with this Privacy Policy.

4. Accessing, Changing and Deleting Personal Data